If you have questions or concerns regarding this statement, you should first contact Tony Eid at 03 9374 3392.
Collection of Information
In order to use the Body DEXA fit website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Body DEXA fit is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Body DEXA fit customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Body DEXA fit uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. Since customers may wish not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Body DEXA fit may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Body DEXA fit does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Body DEXA fit site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.bodydexafit.com.au
Body DEXA fit Security Policy
Body DEXA fit uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Body DEXA fit or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Body DEXA fit.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
Refund & Cancellation Policy
Payment – Weekend appointments
At the time of the booking, full payment is required at the time of the booking.
We require details of either MasterCard or Visa credit.
Payment – Weekday appointments
You have the option of full payment at the time of the booking or at the time of the test. We require details of either MasterCard or Visa credit.
When you make your online booking at bodydexafit.com.au you will receive an email confirmation shortly after making your booking. You will also receive an email reminder closer to your appointment.
We require a minimum of 24 hours if you wish to cancel or change your appointment. This provides the practice with an opportunity to offer the appointment to other clients from our waiting lists.
- If you cancel or change at least 24 hours before start of appointment, NO PENALTY
- Yet, if you cancel within 24 hours of appointment time or no-show, 100% OF PAYMENT FORFEITED
If there are extenuating circumstances to any cancellation Body DEXA fit may, at its absolute discretion, provide you with a credit that can be used to re-book an appointment.
We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.
You can cancel your appointment online at bodydexafit.com.au
The cancellation policy applies to single scans and to the individual scans in packages of multiple scans. The cancellation policy applies regardless of whether you applied a promotion code to your booking, and whether or not you were referred, or the scan was given to you.
PROVING YOUR IDENTITY
It is a legal requirement for body DEXA fit to confirm the identity of each client who undergoes a DEXA scan, hence the online booking must be in the name of the person who will undergo a scan. You will be asked to confirm your name, date of birth and residential address.
The information provided on this web site is for only informational purposes, therefore the content is not intended to constitute professional advice for medical diagnosis or treatment.
You should not use the Site to diagnose a health or fitness problem or disease. Use of the Site does not replace medical consultations with a qualified health or medical professional to meet the health and medical needs of you or any other party.
Consult your private physician or healthcare professional regarding any health related questions or to discuss the results of the DEXA scan and determine the best possible path to sustain good health and wellness.
References to other sites are provided as an information service only and do not necessarily constitute endorsement. Conversely, omissions should not be construed as non-endorsement. Every care is taken to provide links to suitable material from this site. However Body DEXA Fit does not guarantee the suitability, completeness or accuracy of any material encountered through a linked site. Further, Body DEXA Fit does not guarantee the availability of any of the sites listed.