Terms and Conditions

These are Body DEXA Fits’ Terms and Conditions. The following paragraphs contains the company’s merchant and privacy policy as well as the Disclaimer

Privacy Policy

Introduction

Body DEXA fit regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Body DEXA fit users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Tony Eid at 03 9374 3392.

Collection of Information

In order to use the Body DEXA fit website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Body DEXA fit is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Body DEXA fit customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@bodydexafit.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@bodydexafit.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Body DEXA fit uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. Since customers may wish not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@bodydexafit.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Body DEXA fit may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Body DEXA fit does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Body DEXA fit site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.bodydexafit.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Body DEXA fit Security Policy

Body DEXA fit uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Body DEXA fit or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by  Body DEXA fit.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

Refund & Cancellation Policy

Payment – Weekend appointments

At the time of the booking,  full payment is required at the time of the booking.

We require details of either MasterCard or Visa credit.

Payment – Weekday appointments

You have the option of full payment at the time of the booking or at the time of the test. We require details of either MasterCard or Visa credit.

When you make your online booking at bodydexafit.com.au you will receive an email confirmation shortly after making your booking.  You will also receive an email reminder closer to your appointment.

CANCELLATION POLICY

We require a minimum of 24 hours if you wish to cancel or change your appointment. This provides the practice with an opportunity to offer the appointment to other clients from our waiting lists.

• If you cancel or change at least 24 hours before start of appointment, NO PENALTY
• Yet, if you cancel within 24 hours of appointment time or no-show, 100% OF PAYMENT FORFEITED

If there are extenuating circumstances to any cancellation Body DEXA fit may, at its absolute discretion, provide you with a credit that can be used to re-book an appointment.

We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.
You can cancel your appointment online at bodydexafit.com.au

The cancellation policy applies to single scans and to the individual scans in packages of multiple scans. The cancellation policy applies regardless of whether you applied a promotion code to your booking, and whether or not you were referred, or the scan was given to you.

PROVING YOUR IDENTITY

It is a legal requirement for body DEXA fit to confirm the identity of each client who undergoes a DEXA scan, hence the online booking must be in the name of the person who will undergo a scan.  You will be asked to confirm your name, date of birth and residential address.

Disclaimer